We are always here to help
Reach us by phone, chat, fax or email to follow up with your orders or simply ask a question.
Customer service hours
Monday to Friday 7am – 11pm EST
Saturday 7am to 7pm EST
Sunday 8am – 5pm EST
Outside these hours, send us a message or an email and our team will pick it up when we open.
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Please do not include card numbers in this form. To send a prescription, email or fax it to us.
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FAQ
Ordering, prescriptions, payment, shipping and cancellations.
Read the FAQTrack your order
Use the tracking number we send by email after your order ships.
Track an orderHow to order
Three ways to order: online, by phone or by fax.
See how it worksShipping policy
Rates, delivery times and how cold products travel.
Shipping detailsHow can I cancel my order?
Orders may be cancelled at no additional charge as long as they are cancelled prior to shipping. To cancel, contact our customer service team and we’ll cancel it for you: call us at 1-844-560-7790 or email us at service@canadianinsulin.com. Shipped orders can’t be cancelled.
Can my doctor send you the prescription?
Yes, your doctor can directly email us at service@canadianinsulin.com or fax it to us at 1-866-951-0118. If you would prefer, we can also reach out to your clinic with a prescription transfer request.
What if my order is taking longer than expected?
If your order is taking longer than expected, contact our customer service team and we’ll help.