Track your order
Enter your order number and the email you used at checkout, or the tracking number from your shipping email.
Find your shipment
We will send you a tracking number, and the website link via email, so you can track your order status. Results open in a new tab.
Good to know
From our pharmacy to your door
When your order ships
To ensure accuracy, we verify all orders before shipping them. After the order is processed, it is typically shipped within 48-72 hours. During peak seasons, it may take up to 5 business days to process your order.
Cold products
All orders requiring cold shipping are packed in medical-grade, temperature-controlled packaging to maintain the highest quality of your products. Most Express shipments take 3 to 5 business days to arrive after your order has been verified, processed and shipped.
If it does not arrive
If your order is taking longer than expected, contact our customer service team and we’ll help. Email us at service@canadianinsulin.com or call us at 1-844-560-7790.
Shipping policyQuestions about a delivery?
If you do not receive an email with these shipping details in the next 6 business days, please call us at 1-844-560-7790 or email us at service@canadianinsulin.com.
Monday to Friday 7am – 11pm EST
Saturday 7am to 7pm EST
Sunday 8am – 5pm EST