Frequently asked questions

You can place an order from anywhere in the contiguous USA, as well as from Alaska, Puerto Rico, and Hawaii. Flat shipping rates apply to all destinations within the contiguous USA. However, some additional charges may apply for shipping to Alaska, Puerto Rico, and Hawaii.

Canadian Insulin provides an affordable solution to costly diabetes medications in the United States. By partnering with licensed Canadian pharmacies, we offer medications at a lower cost. Once you register with us, you can browse our selection of affordable insulin and diabetes supplies. After placing an order, we work with our licensed pharmacy partners to fill/refill your prescription(s).

The decision on how much medication to order depends on you and your doctor. However, to maximize your savings, we recommend ordering up to a three-month supply at a time. This way, you can cover your medication needs for an entire year with just four orders, and save more on shipping costs.

You may order a prescription medication for personal use online from Canada for up to a three-month supply, provided that you have a valid prescription from a registered physician to support your order. Please note, we meticulously verify all prescriptions before we process your order.

Agreeing to our Customer Agreement is a one-time requirement, which you can do during our simple registration process. Once you have uploaded your prescription, you can place an order with us. You do not need to upload a new prescription for refills on an existing valid prescription. However, please note that we will require a new prescription once your current one expires (after 1 year) or you have exhausted all of the refills available (we have processed and shipped the total number of refills indicated in the prescription).

Yes, your doctor can directly email us at service@canadianinsulin.com or fax it to us at 1-866-951-0118. If you would prefer, we can also reach out to your clinic with a prescription transfer request.

Prices for medications are less in Canada. That is why we partner with registered and licensed pharmacies in Canada to ship your prescription, so you can save more with us.

We accept payment in USD via Visa or Mastercard credit cards. Please note that we do not accept AMEX, Paypal or Crypto Currencies.

Our website is secured with EVSSL (Extended Validation Secure Sockets Layer). Rest assured your financial details are safe with us. We will not share your financial and personal data with any third party outside our business. We may use your email address and phone numbers to inform you about our latest updates, offers and news.

Unfortunately, we do not accept insurance and other medical benefits from the USA. That is because most US insurance plans do not cover medication cost claims from Canada or any other foreign country. However, we do provide receipts and invoices for every purchase you make with us.

Yes, we do have a Rewards program. Full details are on our Rewards program page.

You can find your promo codes under My Accounts>My Coupons. In most cases the promo code will automatically apply to your order. If it does not, then add the coupon code under your order summary while checking out. Please note, you cannot add more than one coupon code per order.

Yes. You can share the coupon and promotion codes with friends and family.

Many of our medications are shipped from our licensed pharmacy partners in Canada. We also source medications from other countries to give you the option to find your prescription from licensed international pharmacies providing the same medication at a different price. We do this to give you the very best price and selection on select medications and will always disclose the country of origin on the individual product page, so you are aware of options in advance of a purchase.

We ship insulin and all other temperature-sensitive products in specially designed, medical-grade, temperature-controlled packaging to protect them in transit. Storage and temperature guidance for each product, based on the manufacturer’s specifications, is on its product page.

To ensure accuracy, we verify all orders before shipping them. After the order is processed, it is typically shipped within 48-72 hours. However, during peak seasons, it may take up to 5 business days to process your order.

Express shipping is necessary for some medications such as insulin. Cold-packed products ship Express at $39.99 within the contiguous United States. For medications not requiring cold packaging, you can choose Express shipping at $29.99 or Standard shipping at $19.99. A surcharge may apply: $50.00 on cold-packed orders of less than 3 units, and $35.00 on dry-packed orders of $300.00 or less. You can find more information about shipping and estimated delivery times below, or for complete details, on our shipping policy page.

If your order is taking longer than expected, contact our customer service team and we’ll help.

As our products are for personal use, we do not ship to clinics, hospitals or businesses.

Our customer service representatives are committed to helping you in every situation. You can reach us via: Email: service@canadianinsulin.com Toll Free Number: 1-844-560-7790 Fax: 1-866-951-0118 Or via chat at the bottom right corner of the screen.

Orders may be cancelled at no additional charge as long as they are cancelled prior to shipping. To cancel, contact our customer service team and we’ll cancel it for you: call us at 1-844-560-7790 or email us at service@canadianinsulin.com. Shipped orders can’t be cancelled.

Orders may be cancelled at no additional charge as long as they are cancelled prior to shipping. Once your order has shipped, it can’t be cancelled. To cancel, call us at 1-844-560-7790 or email us at service@canadianinsulin.com.